Ordering:

How do I place an order?
Browse our collection of cards and art prints, select your chosen item, and add it to your basket. Once you’ve checked out, you’ll receive a confirmation email with your order details.

Can I personalise items?
Some of our greeting cards offer personalisation options such as names, dates, or messages. If customisation is available, it will be shown on the product page. For bespoke requests, feel free to contact us.

Do you accept custom commissions?
Yes, we do accept custom artwork and card design commissions depending on availability. Please get in touch with your idea for pricing and timelines.

Products:

What are your art prints printed on?
Our prints are produced on high-quality archival paper to ensure vibrant colours and long-lasting durability.

Do your products come framed?
All our prints are sold unframed so you can choose a frame that suits your style.

Are your cards and prints handmade?
All designs are originally created and digitally drawn in-house. Items are professionally printed to ensure a high-quality finish, with some packaging completed by hand.

What sizes are your prints available in?
All cards are 150mm x 150mm (approx) and come with a white envelope slightly larger then the cards themselves

Prints come in 3 sizes A5,A4 and A3.

The dimensions are:

148mm x 210mm for A5

210mm x 297mm for A4

297mm x 420mm for A3

Shipping & Delivery:

How are your orders packaged?

Cards are sealing in a film sleeve, then placed into an A5 “Do Not Bend” postal envelope.

A5 prints are sealed in a compostable film sleeve with a thick backing board, then placed into an A5 “Do Not Bend” postal envelope.

A4 prints are sealed in a film sleeve with a thick backing board, then placed into an A4 “Do Not Bend” postal envelope.

A3 prints are layered between tissue paper, rolled and placed inside a thick postal tube.

How long will my order take to arrive?
All orders are typically processed within 4-5 working days.

Cards, A5 prints and A4 prints are posted 2nd class using Royal Mail.

A3 Pints will be posted using Inpost and delivered directly to the address provided.

Delivery times vary depending on your location.

Royal Mail typically take 2-3 working days and Inpost typically take 4-5 working days.

Do you ship internationally?
We currently do not ship internationally but if there is a product you are interested in, please contact us to discuss.

How much is delivery?
Shipping costs depend on your order size and will be displayed before payment.

Will I receive tracking information?
We currently do not offer a tracking option, but this is something we are planning to look at in the future.

Returns & Issues:

Do you accept returns?
As most items are printed to order, we are unable to accept returns unless your item arrives damaged or incorrect.

What should I do if my order arrives damaged?
Please contact us within 7 days of delivery with photos of the issue so we can arrange a replacement or refund.

What if I entered the wrong details for a personalised item?
Contact us as soon as possible. If your order has not yet been printed, we will do our best to update it.

Payments:

What payment methods do you accept?
We accept major debit and credit cards, other secure payment options shown at checkout.

Is my payment secure?
Yes. All transactions are processed through secure, encrypted payment systems.

Wholesale & Stockists:

Do you offer wholesale?
Yes, we do offer wholesale pricing for selected retailers and stockists. Please contact us for more information.

Contact:

How can I get in touch?
You can contact us via our website contact form or email o.t.r.designs@outlook.com, We aim to respond within 24–48 hours on working days.

Our Working days are Monday – Friday 09:00 – 16:00