‍ Last Updated: May 2026

‍ Thank you for shopping with On The Rocks Designs.

‍We aim to dispatch all orders as quickly as possible.

Processing Times

‍ Orders are usually processed within 4–5 working days.

‍ Custom or personalised orders may take longer, and estimated production times will be communicated where possible.

‍ Please note that processing times are separate from shipping times.

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UK Shipping

‍ Estimated delivery times:

‍ Standard Delivery: 3–5 working days

‍ Delivery times are estimates and cannot be guaranteed.

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International Shipping

We currently do not offer international shipping.

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Lost or Delayed Orders

‍ We are not responsible for postal delays outside our control.

‍ If your order has not arrived within a reasonable timeframe, please contact us and we will do our best to assist.

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Incorrect Addresses

‍ Please ensure your shipping address is accurate.

‍ We cannot be responsible for orders shipped to incorrect addresses provided at checkout.

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Damaged Deliveries

‍ If your parcel arrives damaged, please contact us within 7 days with photographs where possible.

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Contact

‍ Shipping questions can be sent to:

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